Airport Road, Katunayake, Sri Lanka
Not resolved
Product or Service Quality

In 26 December 2016, I went with friends for vacation in Sri Lanka. At the airport, an official tourist guide talked with me and aided me finding an available car for rent.

As a result of this, I rented a car at Senumi Tours and Travel, Airport Road, Katunayake, Sri Lanka. The car was rented for 10 days. I paid 181912 LKR by credit card, which included 350 dollars of a reimbursable security deposit.

After returning the car at the airport, it was inspected by the owner (I guess) of Senumi Tours and Travel, who promised to return the security deposit. Now, Senumi Tours does not answer my emails reclaiming my money and never returned the 350 dollars of the security deposit.

Review about: Senumi Tours Car Rental.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $350.

Preferred solution: Full refund.

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